Terms and Conditions

Last Updated: 20th August, 2025

Welcome to Nuel Pneuma Collections – Where Every Step Breathes Style! By accessing or using our website (www.nuelpneumacollections.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Business Identity

Nuel Pneuma Collections is a Ghana-based sneaker and lifestyle brand offering authentic, high-quality sneakers for men, women, and kids. Our mission is to empower self-expression through sneakers that embody style, comfort, and soul.

2. Product Authenticity

• All sneakers sold on our platform are 100% authentic, sourced from trusted global brands such as Nike, Jordan, and Adidas.

• Every pair is carefully verified before being made available for sale.

3. Orders & Payments

• Orders are confirmed only after full payment has been received.

• We accept payments through Mobile Money, Bank Transfers, Credit Cards, and Google Pay.

• Customers are responsible for ensuring that payment details are accurate and complete.

4. Pricing

• All prices are displayed in Ghana Cedis (GHS).

• Prices are subject to change without prior notice.

• Promotional discounts and special offers may apply during campaigns such as Black Friday or Christmas Sales.

5. Shipping & Delivery Policy

• Orders are processed within 1–2 working days after payment confirmation.

• Standard delivery takes 1–3 working days, depending on location.

• Nationwide delivery is available via trusted couriers and verified riders.

• Customers must provide accurate delivery details; we are not responsible for delays caused by incorrect information.

• Shipping charges are non-refundable.

6. Returns Policy

We accept returns under the following conditions:

• The request is made within 48 hours of delivery.

• The sneakers are unused, unworn, and in their original packaging.

• Returns are only valid if the item delivered is:

  • The wrong size

  • The incorrect product

  • Damaged or defective upon delivery

 Non-returnable items:

• Sneakers that have been worn or used

• Items without original packaging

• Clearance or final sale items

7. Refunds & Exchanges

• No cash refunds, Mobile Money refunds, or bank transfer refunds will be issued.

• Approved returns are eligible for:

  • Exchange (for size or another item of equal value)

  • Store credit (redeemable on future purchases)

8. Intellectual Property

• All website content — including logos, designs, product images, descriptions, and branding — is the intellectual property of Nuel Pneuma Collections.

• Unauthorized use, copying, or reproduction is strictly prohibited without prior written consent.

9. Privacy Policy

At Nuel Pneuma Collections, we respect your privacy. We only collect customer data necessary to:

• Process and fulfil orders

• Provide shipping updates

• Deliver customer support

Information We Collect:

• Name

• Phone number

• Email address

• Delivery address

We use secure payment platforms and do not share your personal data with third parties.

10. Cookie Notice

Our website uses cookies to:

• Enhance user experience and site functionality

• Track site traffic anonymously for analysis

By using our website, you consent to our use of cookies. You can disable cookies in your browser settings at any time.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Ghana.

12. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:
 info@nuelpneumacollections.com
 +2332-000-0000
 Nii Adusey Commey St. CL2, Adenta – Frafraha, Greater Accra, Ghana